Who we are

INTRODUCTION

Modatech Limited is located at Barley Mow Centre – 10, Barley Mow Passage, London W4 4PH,  United Kingdom and registered at C/O Hill Wooldridge & Co, Monument House, 215 Marsh Road, Pinner, England, HA5 5NE.

Company registration no. 08323603. Modatech Limited is registered with the ICO ZC136779

This privacy notice describes how we collect, use and store personal information about you during and after your business relationship with us, in accordance with the Data Protection Act 2018 / UK GDPR.

Modatech is a “data controller”. This means that we are responsible for deciding how we hold and use and store personal information about you. We are required under the DPA 2018 / UK GDPR to notify you of the information contained in this privacy notice.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using your personal information.

DATA PROTECTION PRINCIPLES

We will comply with all relevant data protection law (including the DPA 2018 / UK GDPR). This requires that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.
2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
3. Relevant to the purposes we have told you about and limited only to those purposes.
4. Accurate and kept up to date.
5. Kept only as long as necessary for the purposes we have informed you about.
6. Kept securely.
7. We are accountable as a Controller for the principles and individual rights with respect to the processing we undertake.

THE KIND OF INFORMATION WE HOLD ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified, whether directly or indirectly. It does not include data where the identity has been removed (anonymous data).

We will collect, store, and use the following categories of personal information about you:

• Identity data including your full name or other identifier, title, date of birth, gender, occupation details, photographic imagery and audio recordings.
• Contact data including your registered address, country of origin, email address and telephone number.
• Payment card / bank account information when you purchase our products or services, which may be administered by third parties.
• Technical data which includes your IP address, login data and browser types when using our information and communications systems.
• Profile data including your username, password, transaction history, and feedback.
• Marketing & Communications data including your marketing preferences with us.

HOW YOUR PERSONAL INFORMATION IS COLLECTED

We typically collect personal information about you through our registration forms, systems and cookies via the websites. We may sometimes collect additional information from third parties.

HOW WE WILL USE INFORMATION ABOUT YOU

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

1. To manage access to our systems and platforms

Modatech will not sell or rent your personal data to any third parties. We will only share your personal data where we are required to as part of our Licencing Conditions.

SITUATIONS IN WHICH WE WILL USE YOUR PERSONAL INFORMATION

We need all the categories of information detailed in the list above primarily to allow us to perform our contract with you and to enable us to comply with legal and regulatory obligations. In some cases we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests. The situations in which we will process your personal information are listed below.

• Administering the contract we have entered into with you and providing our products and services to you
• Business management and planning, including accounting and auditing.
• Making arrangements for the termination of our contracting relationship.
• Dealing with legal disputes involving you, or any disputes that may arise under the contract that we have with you or the way in which we provide our products and services to you.
• To prevent fraud
• To ensure network and information security, including preventing unauthorised access to our computer and electronic communications systems and preventing malicious software distribution.
• To conduct data analytics studies to review and better understand customer engagement, patterns, retention and attrition rates.

Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

IF YOU FAIL TO PROVIDE PERSONAL INFORMATION

If you fail to provide certain personal information when requested by us, we may not be able to perform the contract we have entered into with you (such as providing you with our services or guarantees).

DATA RETENTION

We will store your personal data for as long as we need to fulfil the purposes outlined in this Privacy Notice.

If you have any questions in relation to our retention of personal data, please contact the Modatech on [email protected]

RIGHTS OF ACCESS, CORRECTION, ERASURE & RESTRICTION OF PROCESSING

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.

Your Rights:

Subject Access Request – this enables you to receive a copy of the personal information we hold about you. To action this request, please email Modatech: [email protected], or write to: Modatech, Building 3, Chiswick Park, 566 Chiswick High Road, London, W4 5YA United Kingdom.

We require a suitable form of identification and under normal circumstances, we will supply this to you within one calendar month of your request and of identification being received. No fee is usually payable; however, we may apply an appropriate fee if the request is deemed to be excessive, or repetitive.

Request Correction – this enables you to have any incomplete or inaccurate information we hold about you corrected.

Request Erasure – this enables you to request us to delete or remove personal information when there is no good reason for us to continue processing it.

Object to Processing – in certain circumstances, you have the right to request we suspend the processing of your data. Please contact us if you require more information on this.

Request the Transfer – you have the right to request the transfer of your personal data to a third party. Please contact us if you require more information on this.

Right to Withdraw Consent – where we rely on consent to process your data, you have the right to withdraw this at any time, without giving reason. To withdraw your consent, please contact the Privacy Office. Once received, we will not process your data for the reasons you have agreed to, unless we have another legal basis for doing so.

CONTACT US

We reserve the right to update this privacy notice at any time. If you have any questions about this privacy notice, please contact us on [email protected].

If you are based in the EU/EEA, you can still contact us directly.

Right to complain – you have the right to complain at any time to the Information Commissioners’ Office (ICO) regarding data protection issues that pertain to processing activities of the Modatech – https://ico.org.uk